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1. All Sales Are Generally Final

Because ebooks are digital products downloaded directly to your device, they are inherently irreversible. Therefore, we typically do not offer refunds, exchanges, or cancellations once a purchase is complete and the download link has been generated.

 

2. Exceptions for Technical Issues

We want you to enjoy your reading experience. We will issue a full refund or a replacement file if you experience the following issues:

• Corrupted Files: The downloaded file is broken, unreadable, or missing text.

• Incorrect Product: You received a completely different title than the one you purchased.

• Persistent Technical Errors: Our support team is unable to resolve a delivery or compatibility issue within 48 hours of you contacting us.

 

3. Timeline for Requests

To qualify for a technical refund or replacement, please submit your request within 14 days of the original purchase date.

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4. How to Request a Refund

Please contact our support team to initiate a review of your order:

• Email: damien@damienboyes.com

• Subject Line: Ebook Refund Request - Order #[Insert Order Number]

• Required Information: Please include your name, the email address associated with the purchase, and a brief description (or screenshot) of the technical issue you are experiencing.

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5. Policy Abuse

We monitor refund requests to prevent fraudulent activity. We reserve the right to deny refund requests if we detect a pattern of abuse, such as a high volume of refund claims on successfully downloaded files.